FAQ

Default solution folder, feel free to edit or delete it.

How to: Access Shared Mailbox in Outlook Online (Webmail)
Follow the below steps to access "Shared Mailbox" in Outlook Online: 1. Go to your Outlook Online, and click on your account icon on the t...
Thu, 25 Feb, 2021 5:39 PM
How to: Reset QES Signature Token Password
Ref: https://support.globalsign.com/digital-certificates/digital-certificates-life-cycle/reissue-certificate-client-digital-certificates Do NOT try mo...
Fri, 27 May, 2022 8:23 AM
Azure AD join "Error: 8018000a" solution
How to solve the Error “The device is already joined. You can contact your system administrator with the error code 8018000a” Causes: - The error is cause...
Fri, 26 Aug, 2022 3:26 AM
How to: Sign QES Signature on PDF
* This instruction is for specific RI staff members with active QES (Qualified e-Signature) Certificates issued to them via a physical USB Token. * RI is ...
Tue, 18 Oct, 2022 12:43 PM
Box Sign FAQs
Box Sign FAQ Posted Jul 22, 2021 Updated Nov 16, 2022 What file types does Box Sign support? Box Sign supports most document, text-based,...
Thu, 15 Dec, 2022 12:47 PM
Accessing the Archive folder in Outlook for Windows, Outlook for Mac, and Outlook Web Access.
Outlook for Windows Open your Windows Outlook mail. In the folder list panel, locate the Online Archive folder.   Optionally, explore existing Onl...
Mon, 8 May, 2023 8:18 PM
How to Reset RI Account Password using Self Service Password Reset (SSPR)
How to Reset or unlock your RI account password (Self Service Password Reset) If you can't access your Azure Active Directory (Azure AD) account, it c...
Tue, 25 Jul, 2023 11:55 AM
How to use the Voice Typing Tool in Windows 11
Here is an instructional video on how to enable voice typing in Windows 11 via the Voice Typing tool https://www.youtube.com/watch?v=ehNZiBt1XwA Voice...
Tue, 25 Jul, 2023 11:55 AM